Return and Refund Policy
Thank you for shopping with Parties To Go. If you would like to return items purchased in our store or online, please read our Return and Refund Policy below. If you are sending back an online order, please give us a call at (541) 485-5587 to let us know, and to ensure that your purchase issue has been acknowledged.
For in-store purchases, we accept returns up to 30 days after your purchase date. For online orders, we accept returns within 30 days of the day your items were delivered. You may return your online-ordered items in our store, or by shipping it back via the return address. All returned items, both online and in-store, must include your receipt in order to receive a full refund. All returns must be sent with a traceable method to ensure your package may be tracked and receipt confirmed by your shipper of choice.
Please send your returned items to:
Parties To Go
2645 Suzanne Way
Eugene, Oregon 97408
Refunds are for the cost of the products only. Online shipping and return fees will not be refunded. All returns will be credited to the original form of payment. In order to be accepted for return, all items must be in a new condition, unopened and in original packaging.
We will not accept returns on seasonal merchandise or clearance items.
Online Order Delivery and Shipping Policy
Online order processing can take between 1-3 days. Orders are processed during our business hours (Monday-Saturday: 10am-6pm, and Sunday: 10am-4pm PT).
Your order will be delivered to the address specified on your order form. You are responsible for the shipping fee that applies to your purchase. Your purchase will have a tracking number so you can check the status of your order after it leaves our store.
Orders delivered within the 48 contiguous states should arrive in 5-7 business days, depending on delivery location. Orders shipped to Alaska and Hawaii, and other areas, may take additional days for delivery.
We do not collect any personal information about you through our website, unless you voluntarily provide it to us. You have the opportunity to provide your name, address, email and other information to get in contact with us, order party supplies, and/or sign-up for email communication.
When you place an order on our site, it is placed through a secure server. This server encrypts all information you input before it is sent. When we receive your personal information, we protect it against unauthorized use. We do not sell or trade customer information with others. We will not share your personal information with anyone outside of Parties To Go unless we are required to do so by law.
Note: All of our policies are subject to change. If any changes are made to our polices, they will be shared on this webpage, and we will update the modification date.
These policies were last modified on 1/23/17.